Privacy Policy

Serova.is, Inc. ("Serova.is," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, share, and protect your information when you use the Serova.is platform ("Platform").

By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Platform.

We collect the following categories of personal information:

• Identity Information: Full name, date of birth, government-issued identification documents.
• Contact Information: Email address, phone number, mailing address.
• Financial Information: Bank account details (routing and account numbers), transaction history, earnings, and withdrawal records.
• Device and Usage Information: IP address, browser type, device identifiers, and activity logs when you use the Platform.
• Identity Verification Documents: Copies of government IDs and proof-of-address documents submitted during KYC review.

We use your personal information to:

• Verify your identity and eligibility for the IBO program.
• Open, maintain, and administer your account and associated banking services.
• Process transactions, earnings, and withdrawal requests.
• Comply with applicable laws, regulations, and banking partner requirements (including KYC and AML obligations).
• Detect, prevent, and investigate fraud, money laundering, and other illegal activity.
• Send transactional notifications (e.g., application status, payment confirmations) and platform updates.
• Improve the Platform and provide customer support.

We may share your personal information with:

• Slash Financial, Inc. and Banking Partners: To open and operate your sub-account, process transactions, and satisfy banking regulatory requirements.
• Identity Verification Providers: To confirm your identity and conduct required KYC checks.
• Law Enforcement and Regulators: When required by applicable law, court order, or government authority.
• Service Providers: Cloud storage, email delivery, and other vendors who process data on our behalf under confidentiality obligations.

We do not sell your personal information to third parties for marketing purposes.

We retain your personal information for as long as your account is active and for a period after closure as required by applicable law (typically five to seven years for financial records). Identity documents and KYC records are retained in accordance with banking regulatory requirements.

We implement technical and organizational measures to protect your personal information, including encryption of sensitive data, access controls, session management, and two-factor authentication options. Account and routing numbers are masked in the Platform interface. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal retention obligations.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at the address below. We will respond within the timeframe required by applicable law.

The Platform uses session cookies and similar technologies to authenticate users and maintain session state. We do not use persistent tracking cookies for advertising. Third-party scripts integrated into the Platform (such as analytics or chat widgets) may set their own cookies subject to their respective privacy policies.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and, where required by law, by sending you direct notice. Your continued use of the Platform after the effective date of the updated policy constitutes acceptance of the changes.